This page describes how to manage the site with reference to the processing of personal data of users who consult it. This document was drawn up along the lines of the analogous document on the website of the Privacy Guarantor on 16/08/2006 and modified and integrated according to specific needs. This is an information that is also provided pursuant toart. 13 of Legislative Decree no. 196/2003 - Code regarding the protection of personal data - to those who interact with the web services of Turri and Boari snc p.iva: 00654240233 Via Nassar, 40 SS12 Brennero 37026 Settimo di Pescantina (VR), accessible electronically starting from the address:, corresponding to the home page of a site of the company Turri e Boari Snc. The information is provided only for the site of and not for other websites that may be consulted by the user via links. The information is also based on Recommendation no. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by art. 29 of the directive n. 95/46 / EC, adopted on 17 May 2001 to identify some minimum requirements for the collection of personal data online, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purpose of the link.

The "owner" of the treatment Following consultation of this site, data relating to identified or identifiable persons may be processed. The "owner" of their treatment is: Turri e Boari snc VAT number: 00654240233 Via Nassar, 40 SS12 Brennero 37026 Settimo di Pescantina (VR).

Place of data processing The treatments connected to the web services of this site take place at the aforementioned headquarters of Turri and Boari Snc and are only handled by the technical staff of the office in charge of processing, or by any internal personnel in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated, except for operations strictly related to the subject of the user's request. The personal data provided by users who submit requests to send information material (contracts, commercial cards, information in general, CD-ROMs, newsletters, answers to questions, etc.) are used for the sole purpose of performing the service or provision requested and are communicated to third parties only if this is necessary for this purpose (service of sending information material, registration of domain names, etc ...).

Types of data processed

A. Navigation data The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are kept for the time necessary as indicated by the law. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

B. Data provided voluntarily by the user The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed on the pages of the site set up for particular services on request.

C. Cookies No personal user data is acquired by the site in this regard. Cookies are not used to transmit information of a personal nature, nor are so-called persistent cookies of any kind used, or systems for tracing users. The use of so-called session cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site. The so-called session cookies used on this site avoid the use of other IT techniques that are potentially prejudicial to the confidentiality of users' browsing and do not allow the acquisition of the user's personal identification data.

Optional supply of data Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms on the site or indicated in contacts with the Office to request the sending of informative material or other communications. Failure to provide them may make it impossible to obtain what is requested. For the sake of completeness, it should be remembered that in some cases (not subject to the ordinary management of this site) the Authority may request news and information pursuant toart 157 of the legislative decree n. 196/2003, for the purpose of controlling the processing of personal data. In these cases, the reply is mandatory under penalty of an administrative sanction.

Methods of processing Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

Rights of interested parties The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of such data and to know its content and origin, verify its accuracy or request its integration or updating, or rectification (Article 7 of Legislative Decree No. 196/2003). Pursuant to the same article, one has the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to Turri and Boari Snc.

Clarifications It is specified that this document may be subject to updates.

Information on cookies

Information pursuant to art. 13 of the Privacy Code drawn up in accordance with the Provision of the Guarantor for the protection of personal data of 08.05.2014 Cookies are small text strings that the sites visited by the user send to his terminal, where they are stored before being re-transmitted to the same sites at the next visit by the same user. This site, managed by Turri e Boari snc p.iva: 00654240233, Via Nassar, 40, SS12 Brennero 37026 Settimo di Pescantina (VR), which therefore assumes the quality of data controller pursuant to Legislative Decree no. . 196/03 (Privacy Code), uses only technical cookies, defined as those used for the sole purpose of "transmitting a communication over an electronic communications network, or to the extent strictly necessary for the provider of a service from the company information explicitly requested by the subscriber or user to provide this service "(see Article 122 paragraph 1 of the Privacy Code). In particular, these are the following:

Name of the cookie Function Duration
PHPSESSID Session cookies End of the browser session
EuCookieLaw Session cookies End of the browser session
_utma Analytics cookie 2 years from initialization / update
_utmb Analytics cookie 30 minutes from initialization / update
_utmc Analytics cookie End of the browser session
_utmt Analytics cookie 10 minutes
_utmz Analytics cookie 6 months from initialization / update

The user's prior consent is not required for the installation and use of these cookies. These are necessary cookies, as they are essential for the correct functioning of the applications. This website allows you to select / deselect individual cookies, in the manner described below, but please note that, in the event of deactivation, the full usability of the same may not be guaranteed. To disable, remove or block cookies, you can use the browser settings, as follows: Firefox

  • Open Firefox
  • Press the "Alt" button on your keyboard
  • In the toolbar located at the top of the browser, select "Tools" and then "Options"
  • Then select the "Privacy" tab
  • Go to "History Settings" and then to "Use custom settings"
  • Uncheck "Accept cookies from sites" and save your preferences

Internet Explorer

  • Open Internet Explorer
  • Click on the "Tools" button and then on "Internet Options"
  • Select the "Privacy" tab and move the slider to the level of privacy you want to set (up to block all cookies or down to allow them all)
  • Then click on "Ok"

Google Chrome

  • Click on the "Tools" icon
  • Select "Settings" and then "Advanced settings"
  • Select "Content Settings" under "Privacy"
  • In the "Cookies" tab you can deselect the cookies and save your preferences


  • Open Safari
  • Choose "Preferences" in the toolbar, then select the "Security" panel in the dialog box that follows
  • In the "Accept cookies" section you can specify if and when Safari should save cookies from websites. For more information click on the Help button (marked with a question mark)
  • For more information on the cookies that are stored on your computer, click on "Show cookies"

Useful information on cookies is available at these addresses: For more information on the use of cookies, each interested party can contact the owner directly Turri and Boari Snc, also in order to request the complete list of data processors.

Data Controller

Types of data collected

Among the Personal Data collected by this Application, either independently or through third parties, there are: Tracking Tool; e-mail; Usage data; telephone number; surname; nation; province; POSTAL CODE; city; Data communicated while using the service.

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application.
Unless otherwise specified, all data requested by this application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which data are mandatory are encouraged to contact the owner.
Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees to have the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Method and place of processing of the collected data

Processing methods

The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers) may have access to the Data. hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Legal basis of the processing

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

  • the User has given consent for one or more specific purposes; Note: in some jurisdictions the Data Controller may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;
  • the processing is necessary for the execution of a contract with the User and / or for the execution of pre-contractual measures;
  • the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
  • the processing is necessary for the execution of a task of public interest or for the exercise of public authority vested in the Data Controller;
  • the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


The Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located. For more information, please contact the Data Controller.
The User's Personal Data may be transferred to a country other than that in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.

The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.

The User can check if one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or request information from the Data Controller by contacting him at the details indicated at the beginning.

Retention period

The Data are processed and stored for the time required by the purposes for which they were collected.


  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
  • Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When the processing is based on the User's consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of processing the collected data

The User Data is collected to allow the Owner to provide the Service, comply with legal obligations, respond to requests or executive actions, protect their rights and interests (or those of Users or third parties), identify any malicious activities. or fraudulent, as well as for the following purposes: Managing contacts and sending messages, Contacting the User and Interaction with live chat platforms.

To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User can refer to the section "Details on the processing of Personal Data".


Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:


Rights of the User

Users can exercise certain rights with reference to the Data processed by the Data Controller.

In particular, the User has the right to:

  • withdraw consent at any time. The User can revoke the consent to the processing of their Personal Data previously expressed.
  • oppose the processing of their data. The User can object to the processing of their Data when it occurs on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  • access their data. The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.
  • verify and request rectification. The User can verify the correctness of his / her Data and request its updating or correction.
  • obtain the limitation of the treatment. When certain conditions are met, the User may request the limitation of the processing of their Data. In this case the Data Controller will not process the Data for any other purpose than their conservation.
  • obtain the cancellation or removal of their Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
  • receive their data or have them transferred to another owner. The User has the right to receive his / her Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain the transfer without obstacles to another owner. This provision is applicable when the Data is processed with automated tools and the processing is based on the User's consent, on a contract to which the User is a party or on contractual measures connected to it.
  • propose a complaint. The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.

Details on the right to object

When Personal Data are processed in the public interest, in the exercise of public authority vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons connected to their particular situation.

Users are reminded that, if their Data are processed for direct marketing purposes, they can oppose the processing without providing any reasons. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within one month.

Further information on the treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to "Do Not Track" requests

This Application does not support "Do Not Track" requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users through one of the extremes of contact he has. Please therefore consult this page frequently, referring to the date of the last modification indicated at the bottom.

If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Personal Data (or Data)

Any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable constitutes personal data.

Usage Data

This is information collected automatically through this Application (including from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference the sequence of the pages consulted, the parameters relating to the operating system and the IT environment of the User.


The individual using this Application who, unless otherwise specified, coincides with the Data Subject.


The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool through which the Personal Data of Users are collected and processed.


The Service provided by this Application as defined in the relative terms (if available) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.


Cookies are Tracking Tools which consist of small pieces of data stored in the User's browser.

Tracking Tool

By Tracking Tool we mean any technology - eg. Cookies, unique identifiers, web beacons, integrated scripts, e-tags and fingerprinting - which allow users to be tracked, for example by collecting or saving information on the User's device.

Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy statement only concerns this Application.

Online sales conditions


1 Premises

  • 1.1  These General Conditions of Online Sale govern the contract (hereinafter the "CONTRACT") for the sale of the products (hereinafter the "PRODUCT" or "PRODUCTS") offered on the website (hereinafter the "SITE"), owned by the company Turri e Boari snc, VAT number: 00654240233, Via Nassar, 40 SS12 Brennero 37026 Settimo di Pescantina (VR) (ITALY) (hereinafter also "THE SELLER) and purchased online by users of the SITE (of followed by the "CUSTOMER").
  • 2.1  These General Conditions of Sale apply to the offer of Products, as defined below, to consumers (meaning consumers, pursuant to Article 3, paragraph 1, letter a, of Legislative Decree 6 September 2005 n.206, natural persons acting for purposes not related to any commercial or professional activity carried out), as well as the forwarding and acceptance of online purchase orders between the Seller and a consumer. Therefore, the discipline contained in the legislative decree n. 206/2005, the so-called Consumer Code and in the legislative decree n. 70/2003 on electronic commerce.
  • 3.1  The forwarding of a purchase order for one or more PRODUCTS of the SITE by the CUSTOMER implies the acceptance of these GCS by the CUSTOMER himself. The Seller invites you to carefully read these General Conditions of Sale before proceeding with any purchase through the Site. 
  • 4.1  In these General Conditions of Sale the following terms have the meaning specified below:
  • Contract: sales contract concerning a Product, which is concluded between the consumer and the Seller through a sales system organized on the Site, to which these conditions apply.
  • Customer: the final consumer, i.e. the natural person who acts for purposes not related to any commercial or professional activity carried out and is authorized to operate on the Site in order to purchase the Products, according to the methods indicated in these General Conditions of Sale.
  • Confirmation d'Order: final summary of the details relating to the Contract, sent to the Customer by e-mail once payment has been made and the Seller has started preparing the order for shipment (as regulated by these General Conditions of Sale). The receipt of the Order Confirmation by the Customer constitutes the moment in which the Contract is finalized. In detail, this document contains the list of Products actually purchased together with their main characteristics, including that relating to the Price. It will also contain all information relating to shipping data, costs and the shipping method requested. In addition, the total cost of the order (with and without VAT) and the main information relating to the payment made will be indicated. Finally, the document in question will contain references to the General Conditions of Sale, the general conditions of use of the Site and the Seller's tax data (name, legal form, registered office, registration in the register of companies, tax code, VAT number and responsible).
  • Module d'Order: the form on the site for entering and registering the data of the Customer who intends to conclude a Contract and which will be sent electronically to the Seller.
  • Price: the contractual consideration, including VAT. For shipments to Italy, for an amount equal to or greater than € 45.00, the shipping costs are included in the price.
  • Product (s): the items present in the electronic catalog published on the Site, as described in the relevant product sheets.
  • Shipment: phase of treatment and preparation of the products, following the order confirmation, which ends with the delivery of the package to the carrier;
  • Delivery: phase starting from the delivery of the package to the transporter in charge of the delivery up to the arrival at the recipient.

2 Effectiveness and modification of the GCS

  • 2.1  The GCS applicable to the sale of the PRODUCTS are those published on the SITE on the date of the order of the PRODUCTS. The CUSTOMER can easily memorize these GCS on a durable medium and reproduce on paper by printing, in compliance with the provisions of the Consumer Code.
  • 2.2  the Seller reserves the right to modify these General Conditions of Sale at any time, any changes and / or additions will be in force from the time of their publication on the SITE and will apply to sales that will be made starting from their publication. The CUSTOMER is therefore required to periodically check the publication of the most updated GCS.
  • 2.3  Some sales campaigns, based on the specificity of the PRODUCTS, may be subject to particular conditions of sale in addition to these GCS. These particular conditions, if provided, will be accessible and viewable in the "description" section of the specific showcase through the appropriate link. By purchasing the PRODUCT of these sales campaigns, the CUSTOMER accepts, in addition to these GCS, the relative special conditions. 

3 Sales procedure and payments

  • 3.1  The offer of the PRODUCTS presented on the SITE is subject to their actual availability. the Seller reserves the right not to process orders from subjects that do not fall within the definition of Customer, or in any case to orders that do not comply with its commercial policy. The Seller will in no case be held responsible for the temporary unavailability of one or more Products.
  • 3.2  Payment can be made by credit card, apple pay or PayPal. The charge will be made within 12 hours after the CUSTOMER sends the order confirmation.
  • 3.3  The sending of the Order Form is also valid as acceptance of any partial delivery, limited to the Products available as part of those ordered, as well as a waiver of requesting compensation or compensation for this reason. If the CUSTOMER has already paid for the complete order, the Seller will refund the share of the Price corresponding to the Products not available in the manner described below.
  • 3.4  In the case of multiple orders, as many CONTRACTS as the number of PRODUCTS ordered will be considered stipulated. The effectiveness of each CONTRACT is subject to the actual availability of the PRODUCT, as specified in the following art. 4.2.
  • 3.5  The essential characteristics of the PRODUCTS, including the price including VAT and the shipping costs, can be viewed and known by the CUSTOMER at a time prior to the conclusion of the CONTRACT and the execution of the payment. In particular, the essential characteristics of the PRODUCTS can be viewed by accessing the technical data sheet of the PRODUCT itself where Turri e Boari snc, in addition to the description and characteristics of the PRODUCT, will also publish, if possible, photographs and / or videos for the sole and sole purpose of provide a representation of the PRODUCT. Once the purchase order has been received, Turri e Boari snc will send the CUSTOMER the receipt containing a summary of the information relating to the sale and will proceed to fulfill the order with shipment within 5 (five) working days.
  • 3.6  The prices indicated on the SITE do not include any taxes, duties and taxes applicable in the country of destination of the products and / or services where this is different from Italy. These costs, which differ from country to country, are charged to the CUSTOMER, who is responsible for verifying the amount with the competent customs authorities.
  • 3.7  Turri e Boari Snc cannot guarantee delivery on Easter or Christmas day if orders are received after the deadline of 20 days before these dates.

4 Rights and Obligations of the SELLER

  • 4.1 Turri and Boari Snc, without prejudice to the provisions of the following art. 4.2, undertakes to ship the PRODUCTS to the address communicated by the CUSTOMER in the purchase order or, if applicable, through the carrier responsible for transporting the PRODUCTS. Turri e Boari Snc cannot be held responsible for errors in shipping due to inaccuracies or incompleteness in the compilation of the purchase order by the CUSTOMER, such as, by way of example but not limited to, errors in indicating the address or number. telephone or for any changes to the data subsequently made to the CUSTOMER. Furthermore, Turri e Boari Snc cannot be held responsible for delays in delivery attributable to the CUSTOMER. Delivery is made by express courier; PO Boxes are not considered valid addresses for delivery purposes.
  • 4.2 Turri e Boari Snc reserves the right to notify the CUSTOMER, within 15 days of purchase at the email address associated with the CUSTOMER, of any unavailability of one or more of the PRODUCTS purchased. In this case, Turri e Boari Snc will refund the price (to the payment card or bank account or Pay Pal indicated by the same for the purchase).
  • Exclusively on the proposal of Turri e Boari Snc and after agreement with the CUSTOMER, Turri e Boari Snc may send a PRODUCT different from the one ordered and of equivalent value.
  • 4.3  The prices of the PRODUCTS sold on the SITE include VAT and are prices charged to the public by the individual seller. Turri e Boari Snc reserves the right to modify them at any time. Any changes to the prices of the PRODUCTS will not, however, be effective against the CUSTOMER who has already forwarded an order.
  • 4.4 The Seller undertakes to do everything necessary to respect the shipping times, but will in no case be held responsible for damage or inconvenience caused by any delivery delays attributable to the carrier. 

5 Rights and obligations of the CUSTOMER

  • 5.1  The CUSTOMER is solely responsible for the truthfulness and correctness of the information and data provided to Turri and Boari Snc, and, in case of registration, undertakes to promptly communicate any changes to the data entered in the "My Account" section of the SITE .
  • 5.2 The CUSTOMER, upon confirmation of the purchase order:
  • a) confirms having read, understood and accepted the GCS;
  • b) confirms the truthfulness of the data entered and that you are of age;
  • c) authorizes Turri e Boari Snc to process personal data communicated at the time of purchase in accordance with the Privacy Policy.
  • 5.3  The CUSTOMER undertakes, once the purchase procedure on the SITE has been completed, to provide for both the saving of an electronic copy and the printing of the CONTRACT and the GCS for the purposes of their conservation, as indicated in the previous art. 2.1.
  • 5.4  A summary of the order and the products purchased will be sent to the CUSTOMER via e-mail automatically at the conclusion of the purchase order. The transmission of the Order Form implies by the CUSTOMER the unconditional acceptance and the commitment to observe, in relations with the Seller, these General Conditions of Sale. The Contract is concluded when the Customer receives the Order Confirmation. The Price may be subject to updates until the final dispatch of the Order Form. The submission of the Order Form implies the confirmation and acceptance of the Price.
  • 5.5  Upon delivery of the PRODUCTS to the CUSTOMER by the carrier responsible for their transport, the CUSTOMER must check, in the presence of the carrier:
  • a) that the quantity and type of PRODUCTS ordered corresponds to what is indicated in the transport document;
  • b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials;
  • c) that the quantity and type of PRODUCTS delivered corresponds to what was ordered.
  • Any anomalies or discrepancies with respect to the order must be immediately reported to the carrier upon receipt of the PRODUCTS, by means of a specific note in the transport document. Upon delivery by the courier of the purchased Product, the CUSTOMER is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered, also in the closing materials (adhesive tape or metal straps).
  • 5.5 Once the courier's document has been signed without reservations, the CUSTOMER will not be able to make any objection about the external characteristics of what has been delivered and the risk of loss or damage to the Products will be transferred to all effects on the CUSTOMER. 
  • 5.6 In the event that the products received are damaged, incomplete or inaccurate, the CUSTOMER must photograph the package, both outside and inside, keeping the label, number, lot and product visible, otherwise the Seller will not be able to examine the dispute. Likewise, no dispute relating to a product thrown or consumed, in whole or in part or stored in an unsuitable place or exposed to contaminants, can not be examined by the Seller.
  • 5.6  For support or complaints regarding the PRODUCTS purchased, the CUSTOMER may contact Turri e Boari Snc at the addresses indicated on the SITE under the heading "CONTACTS". It is understood that any damage, delay or inconvenience deriving from or attributable to the incorrectness or untruthfulness of the personal data entered during the purchase procedure, or in any case subsequently modified, can in no case be attributed to the Seller.

6 Use of the SITE

  • 5.1 Turri e Boari Snc assumes no responsibility for the problems caused to the CUSTOMER by the use of the SITE and the technologies used as they are not dependent on their will, such as, by way of example:
  • a) errors, delays or inability to access the SITE by the CUSTOMER during the execution of the sales procedure;
  • b) errors, delays or inability to receive, by the CUSTOMER, the communications made by Turri and Boari Snc in relation to the sale of the PRODUCTS.

7 Cancellation and amendments to the'Order

  • 7.1 It is not possible to cancel an order once the Order Confirmation has been received, therefore once the shipment has been processed. In case of modification of the order by the CUSTOMER, the latter is aware of the fact that the seller may not be able to guarantee the same delivery times.
  • 7.2 The Seller is not required to reimburse the CUSTOMER for the goods that the latter refused to collect and returned to the sender. In the event that the CUSTOMER requests the refused product again, the costs of returning it to the sender will be at his expense as well as the costs of the new delivery.

8 Right of withdrawal

  • 8.1  Pursuant to articles 52 and following of the Consumer Code, the CUSTOMER has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within the terms and in the manner indicated in this article, but done subject to the exceptions referred to in 59 of the Consumer Code (as detailed in point 8.5). The CUSTOMER is therefore aware of the fact that the right of withdrawal never applies to the type of product that can be purchased on this Site. 
  • Pursuant to 59 co. 1 Legislative Decree 6 September 2005 n. 206 (Consumer Code), in fact, it is not possible to exercise the right of withdrawal, among others, in the following cases:
  • - for PRODUCTS made to measure or clearly personalized;
  • - for PRODUCTS which, by their nature, cannot be returned due to the risk of deteriorating or expiring rapidly;
  • - for PRODUCTS that cannot be returned for hygienic reasons or related to health protection and that have been opened after delivery; 

9 Products

  • 9.1  The images and video presentation of the PRODUCTS accompanying the descriptive information are published on the SITE by way of example and have a purely representative function, taking into account that the quality of the images (for example in terms of exact display of colors) may depend on software and by IT tools used by the CUSTOMER when connecting to the SITE. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the Internet browser and monitor used by the CUSTOMER. It is therefore understood that the Seller is not liable for any inaccuracies due to the malfunction of the device used by the CUSTOMER. The Seller reserves the right to modify the packaging of the Product at any time. The Seller pays the utmost attention to the correspondence between what is described and presented on the Site and what is reported on the label on the packaging of the Products. In any case, should any differences be found, the label and the instructions for use of the Product supplied with it will always prevail.
  • 9.2  In case of lack of conformity of Products sold by Turri and Boari Snc, the customer must immediately contact Customer Service. The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the products.

10  Returns

  • 10.1 The return procedure is opened only following a request by the CUSTOMER to exercise the right of withdrawal. In any case, the Seller will verify the actual existence of the conditions necessary for the opening of a return procedure.
  • 10.2 Following the opening of a return procedure, the Seller will send an email containing the description of how to return the Product.
  • 10.3 The shipping costs for returning the Product to the warehouse indicated by the Seller are charged to the CUSTOMER. The Seller makes available the possibility to collect the product via an express courier, directly to the address indicated by the CUSTOMER. The cost varies according to the product being returned and the relative amount is communicated before the online return procedure is finalized. The cost will be deducted from the total refund amount.
  • 10.4 The shipment, up to the certificate of receipt in the warehouse indicated by the Seller, is under the complete responsibility of the CUSTOMER. Upon its arrival at the address indicated by the Seller, the Product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, the Seller will deduct from the refund due a percentage equal to the respective loss in value of the Product. for product disputes.
  • 10.5 The returned package must necessarily contain a copy of the Order Confirmation sent to the email address indicated by the CUSTOMER or of the waybill present on the package at the time of receipt.

 11 Applicable law and jurisdiction

  • 11.1 These GCS, their validity, interpretation and execution are governed by Italian law.
  • 11.2 For civil disputes in the event that the buyer is a private individual who acts for purposes unrelated to the exercise of the business or his professional activity, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located. in the territory of the state. In all other cases, the exclusive jurisdiction will be of the Verona court.

12 Changes and updates

The Seller reserves the right to modify these General Conditions of Sale at any time, also in consideration of any regulatory changes; any new rules will be effective from the moment of their publication on the Site and will apply to sales that will be made starting from their publication.

Pursuant to articles 1341 and 1342 of the Italian Civil Code, as well asis 33 and following of the Consumer Code, the Customer expressly declares to have read, understood and expressly accepted the following articles of these General Conditions of Sale:

art. 3 sales procedure and payments;
art. 4 rights and obligations of the seller;
Art. 5 Customer rights and obligations;
art. 7 Cancellation and amendments to the'order;
art. 8 Right of withdrawal;
art. 9 Products;
art. 10 Returns;
art. 11. Applicable law and dispute resolution;
art.12 Amendments and updates